Case management applications are designed to handle a complex combination of human and automated tasks. All case updates and case data are captured as a case file, which acts as a pivot for the management. This then serves as a system of record for future audits and tracking. The key characteristic of these workflows is that they are ad hoc in nature. There is no single resolution, and often, one size doesn’t fit all.
Case management does not have structured time bounds. All cases typically don’t resolve at the same time. Consider examples like client onboarding, dispute resolution, fraud investigations, etc., which, by virtue, try to provide customized solutions based on the specific use case. With the advent of more modern technological frameworks and practices like microservices and event-driven processing, the potential of case management solutions opens up even further. This article describes how you can make use of case management for dynamic workflow processing in this modern era, including components such as Red Hat OpenShift, Red Hat AMQ Streams, Red Hat Fuse, and Red Hat Process Automation Manager.
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